1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location
Items offered on our website are only available for delivery to addresses in UK. We also accept orders from international customers who are shipping to addresses in UK only. Any shipments outside of the UK are not available at this time.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 3 business days of the date of your order. Business day mean Monday to Friday, except holidays.
Please note we do not ship on [Sundays].
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Delivery Instructions
Delivery instructions vary per courier on most occasions we use Royal Mail and DHL. please check with the courier for any specifics. Couriers within the UK are carrying out guidelines provided by public health England relating to COVID-19.
5. Shipping Costs
Shipping costs are £4.95 for any order under £30.00. orders over £30.00 are with free delivery.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page or by telephone.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at email@example.com
If you have any questions about the delivery and shipment or your order, please contact us at firstname.lastname@example.org